Railway - Public networking traffic may time out. – Incident details

All systems operational

Public networking traffic may time out.

Resolved
Degraded performance
Started about 8 hours agoLasted about 7 hours

Affected

Edge Network (Railway Metal)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

US West (Metal / California, USA)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

US East (Metal / Virginia, USA)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

EU West (Metal / Amsterdam, Netherlands)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

Southeast Asia (Metal / Singapore)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

TCP Proxy (Metal)

Operational from 2:18 PM to 2:55 PM, Major outage from 2:55 PM to 3:36 PM, Operational from 3:36 PM to 7:21 PM, Degraded performance from 7:21 PM to 9:19 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are seeing some network requests time out again. We are continuing to work on a fix for this incident.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are again seeing full recovery across all public networking pathways.

  • Identified
    Identified

    We are seeing some network requests time out again. We are continuing to work on a fix for this incident.

  • Monitoring
    Monitoring

    We are seeing full recovery across all public networking pathways.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.

    A subset of users may experience their application returning a 502 error, timing out, or failing to connect to the TCP proxy.