Railway - Intermittent Connection Issues for APAC Workloads – Incident details

All systems operational

Intermittent Connection Issues for APAC Workloads

Resolved
Operational
Started 5 months agoLasted about 2 hours

Affected

Edge Network (Legacy)

Operational from 2:43 AM to 3:41 AM, Degraded performance from 3:41 AM to 4:04 AM, Operational from 4:04 AM to 4:20 AM

Southeast Asia (GCP / Singapore)

Operational from 2:43 AM to 3:41 AM, Degraded performance from 3:41 AM to 4:04 AM, Operational from 4:04 AM to 4:20 AM

Updates
  • Resolved
    Resolved

    We have seen a full recovery, all connections are succeeding.

  • Monitoring
    Monitoring

    We are seeing connections recover, we are going to be monitoring closely.

  • Investigating
    Investigating

    We are experiencing elevated error rates and increased latency in our Asia region proxies. Users connecting to Railway-hosted workloads from Asia may experience some difficulties. We are investigating this incident.

  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    All of our proxies in Asia have fully recovered, workload traffic is now nominal.